Refund Policy

Attendee Cancellation Policy
If you are unable to attend an event, a replacement delegate may be sent in your place at no extra charge. Notification must be made in writing and received a minimum of one hour prior to the event commencing.

Townsville Enterprise does not provide refunds for cancellations made more than seven (7) days after your registration is received, therefore the invoiced fee remains payable in full.

Any cancellation must be made in writing and sent by email to the event organiser or tel@tel.com.au.

If booking within 7 days of the event start date, full payment is required and due at time of
booking. No cooling off period exists and no refund will be provided for bookings/ registrations made within 7 days of the event.

Payment
For individual and group attendee bookings only, payment is required at the time of booking. An invoice can be arranged on request and must be paid within 7 days of the invoice being issued.